Benevolent Sarah Fitzpatrick meets an untimely end right before Christmas and ends up in the waiting area outside Heaven’s gates. Confident of her entry, she is taken aback to discover her name missing from the list of those admitted. Nevertheless, she is offered an opportunity to go back to Earth as a “trainee angel” with the task of assisting a troubled soul. Sarah has the 12 days leading up to Christmas to earn her spot on the list, setting her on a quest for her eternal future.